LOYAL COMPANION REWARDS PROGRAM
TERMS & CONDITIONS
The Rewards Program (“Program”) is sponsored by Independent Pet Partners Holdings, LLC (IPP).
A rewards member earns points for purchases online at loyalcompanion.com or at any retail store in the IPP family of brands. Points are converted into rewards vouchers that can be applied toward retail purchases of products or services at any retail store in the IPP family of brands.
The IPP family of brands includes Loyal Companion stores, Kriser’s Natural Pet stores and Natural Pawz stores.
Rewards vouchers cannot be redeemed online at this time.
The Program is limited to individuals only and one account per individual. The Program is open to individuals who (i) are at least 18 years of age, (ii) are U.S. residents (iii) provide and maintain a valid email address, and (iv) accept these Terms and Conditions. Employee transactions do not earn points. Membership eligibility is subject to applicable law.
Individuals can enroll at any IPP retail location or online at loyalcompanion.com. As a condition of registering as a member and maintaining membership, individuals must provide the requested contact information: a phone number and an accurate email address. Upon successful registration, the member’s email address will be used to confirm their membership when making a purchase and rewards vouchers will be received via email.
EARNING & REDEEMING
Subject to these terms and conditions, a rewards member earns points for purchases online at loyalcompanion.com or at any retail store in the IPP family of brands. Points are converted into rewards vouchers that can be applied toward retail purchases of products or services. Rewards vouchers cannot be redeemed online at this time.
Points are earned at the following rates and apply to purchases made at loyalcompanion.com as well as physical retail locations:
(a) five (5) points per dollar spent for the purchase of food, treats, chews, supplements and any other “consumable” item.
(b) five (5) points per dollar spent for all other non-consumable products, including toys, beds, bowls, leashes, shampoos and cat litter.
(c) five (5) points per dollar spent for all services including grooming, self-wash, training, daycare and veterinarian services.
IPP will round to the nearest whole dollar spent when calculating points.
When a member accumulates 1,000 points, they will be emailed a rewards voucher for $10. Points will be totaled at the end of each month and any earned rewards vouchers will be emailed to members by the 15th day of the following month. Rewards vouchers will be sent in $10 increments ($10, $20, $30, $40, with a maximum of $50), depending on the point totals at the end of a month. Point balances that exceed 5,000 points will be issued a $50 rewards voucher, with the remaining balance carried over into the next month. Members can use all or part of a rewards voucher on a single transaction. IPP will track any remaining value on the rewards voucher through the expiration date noted on the voucher.
Points may be earned only at the time of sale by providing the email address associated with a member’s account during checkout.
Members may contact Rewards Customer Service at 866-368-0727 to submit transaction receipts for points if they had not received credit for them at the time of purchase. The receipt information must be submitted for claims within ninety (90) calendar days from the original transaction date. Members may have no more than three (3) receipt assignments applied to their membership account within a thirty (30) day period, and may not receive credit for a transaction occurring prior to their enrollment date.
No points are earned for the purchase of gift cards, but points may be earned on purchases made by gift cards. Rewards vouchers are treated as tender and will be applied to all purchases after the application of any coupons or discounts.
Points will not accrue on taxes or shipping charges, or for any portion of a purchase paid for with rewards vouchers. Non-merchandise items such as shopping bags, donations, gift cards and tips will not earn points.
Points will be subtracted from any purchases that are returned or refunded.
Points and rewards vouchers have no cash value.
Points are not assignable or transferable and may not be combined or bundled with the points of any other member(s).
IPP is not responsible for missing or stolen points or rewards vouchers.
Points will expire after 13 months of member inactivity. Member activity is defined as a purchase, return, or customer service adjustment.
Rewards vouchers expire 3 months after issuance.
Points earned on purchased items that are later returned will be deducted from a member’s account.
Returns of items purchased with rewards vouchers will be refunded in the form of a merchandise credit.
TRANSFERABILITY & CASH VALUE
Points are not transferrable or combinable with other member accounts unless specifically authorized by IPP. Points may not be combined among members or conveyed by any means to anyone. Accrued points do not constitute property of the member. Points or rewards vouchers are void if sold, purchased, bartered or exchanged for cash or other consideration or if received or used in violation of these Terms and Conditions.
Points have no cash value, may not be purchased, and are not redeemable for cash under any circumstances. No change/currency will be given for any unused portion of a rewards voucher.
IPP reserves the right to make promotional offers available to select members based on purchase activity, geographic location, certain time periods, product categories, program participation, and/or information supplied by the member. IPP reserves the right to add, withdraw, amend, or otherwise change bonus opportunities at any time at its sole discretion.
From time to time, members may be eligible for sweepstakes, contests, or other similar promotions. Participation in such events shall be subject to the terms, conditions, and rules published at the time of such event and applicable laws.
Members may cancel their rewards membership at any time by contacting Rewards Customer Service at 866-368-0727. Cancellation may take 10 business days to finalize. Upon cancellation, membership will be deactivated and any available points or rewards vouchers will be forfeited.
IPP, in its sole discretion, has the right to terminate a member’s membership at any time and for any reason without notice, including violating these Terms and Conditions or any conduct detrimental to IPP or otherwise not within the spirit of the Program. In the event of a member’s membership being terminated, the member forfeits available rewards, or any other account value.
By enrolling in the Program, members agree to receive transactional emails as well as advertising, promotional offers, marketing materials, and other communications and updates from IPP. Members may also contact Rewards Customer Service at 866-368-0727 to obtain information about their rewards and their account activity. Members may unsubscribe from IPP promotional emails at any time via the unsubscribe link in those emails.
Communications about rewards, including any changes, special promotional materials, and reward notifications will be sent to the email address provided by the member. IPP assumes no responsibility for, and is not liable for, any unauthorized access by third parties to a member’s account and/or account information.
Members are responsible for maintaining accurate and updated personal information regarding their account. IPP will not be responsible for a failure of any member to receive or redeem a rewards voucher in the event the member has failed to update his/her email address.
RIGHT TO AMEND
IPP reserves the right to amend, modify or discontinue the Program and these Terms and Conditions at any time and in any way in its sole discretion. If IPP amends or modifies the Program, notice of such amendment or modification will be provided on loyalcompanion.com and will also be communicated via email to members. IPP may terminate the Program at any time, which may result in loss of accumulated points and rewards vouchers and cancellation of all benefits and privileges associated with the Program. The Program is void where prohibited by law.
Last Updated: 1/15/19